Shipping policy
14th Pharaoh Apparel – Order Processing and Shipping Policy
At 14th Pharaoh Apparel, we are committed to delivering an exceptional luxury experience from the moment you place your order through final delivery. Our shipping guidelines reflect premium service expectations and industry practices.
1. Order Processing
Standard Processing Times:
Orders for ready‑to‑wear and general sale merchandise are typically processed within 2–5 business days from the date of order confirmation (excluding weekends and major holidays).
During peak periods (e.g., holiday season, major launches), processing may extend to 7–10 business days.
Custom & Bespoke Orders:
Custom garments, including made‑to‑measure and bespoke pieces, are processed once consultation, construction, and client fittings are complete and both designer and client have provided final approval.
After final sign‑off, custom orders typically ship within 3–5 business days.
Business Hours:
Orders are processed and shipped during regular business hours, Monday through Friday, excluding major holidays.
2. Shipping Services and Delivery Estimates
We use reputable carriers—primarily UPS, FedEx, and USPS for domestic shipments, and DHL Express or UPS Worldwide for international orders. Delivery timelines begin after processing and shipment.
Domestic (U.S.) Shipments:
Standard delivery typically arrives within 3–7 business days after dispatch, depending on carrier and service level selected.
Expedited options are available at checkout for faster delivery.
International Shipments:
International delivery schedules vary by destination and selected service. Typical timeframes range from 5–10 business days or more, depending on customs processing and logistics conditions.
Customers are responsible for any applicable duties, taxes, and fees associated with international shipments.
Carrier Limitations:
Carriers may not deliver certain expedited services to PO Boxes; a physical street address may be required.
Signature requirements may apply for delivery due to the high value of merchandise, similar to practices at other luxury brands.
3. Address Changes & Shipping Instructions
Delivery address changes requested after an order has shipped are not guaranteed and may incur additional shipping costs.
The customer will be responsible for return shipping fees if an order is delivered to an incorrect address due to a post‑shipment change that could not be implemented.
4. Shipping Delays & Carrier Responsibilities
While we partner with trusted carriers, 14TH Pharaoh Apparel is not responsible for delays, lost, stolen, or misdirected shipments once a package has been accepted by the carrier.
Carriers may alter delivery performance for expedited services, and guaranteed delivery for those services may no longer be offered.
Tracking:
Once your order ships, you will receive a shipping confirmation email with tracking details so you can monitor progress through the carrier’s system.
5. Signature Requirements
For the protection of high‑value merchandise, a signature may be required upon delivery. This practice aligns with luxury industry standards to ensure secure receipt of all shipments.
6. Adults at Delivery
An adult signature may be requested by carriers for all deliveries. If no adult is available to sign, carriers may attempt redelivery or hold the package at a local facility, per carrier policy.
7. Contact & Support
For questions regarding shipping, delivery status, or carrier issues, please contact our Customer Experience team:
Email: help@14thpharaoh.com
Location: United States
8. Policy Updates
14th Pharaoh Apparel reserves the right to update, revise, or amend this shipping policy at any time without prior notice. Continued use of our services after such updates constitutes acceptance of the revised terms.